Since 2010, A New Outlook Counseling Service has been proudly serving the greater Denver area. We’re now excited to expand our mission with the launch of A New Outlook Recovery Services. Our Colorado-based recovery programs include Intensive Outpatient Programs (IOP) for individuals dealing Substance Use Disorder and Mental Health Disorders, along with our comprehensive Partial Hospitalization Program (PHP)/Day Treatment.
A New Outlook is an accredited Better Business Bureau (BBB) member of the Denver/Boulder region, proudly holding an A+ rating, and is also JAHCO-accredited. Additionally, we are part of the NeuroStar network of providers, offering advanced therapy specifically designed for adults with major depressive disorder—especially for those who haven’t found relief through traditional antidepressant treatments and need more targeted, effective care.
Robert J. Johnson, SAP, MAC, LAC
Executive Director/Owner/Therapist
I have been dedicated to providing counseling services in Colorado through A New Outlook since 2010. I earned my Master’s Degree in Marriage, Family, and Child Therapy from the University of Phoenix, and hold several credentials, including Substance Abuse Professional, Master Addiction Counselor, and Licensed Addiction Counselor.
My extensive experience spans across private practice, residential inpatient care, intensive residential treatment, outpatient services, sober living environments, and therapeutic communities. With over 20 years of experience, my focus is on delivering exceptional therapy and counseling to those in need. Originally from Iowa, I have called Colorado home since 1976.
When I’m not working, I enjoy spending time with family and friends, often on the many beautiful golf courses in the area. I am a true sports enthusiast and an avid supporter of all local Colorado teams.
Arshad William, MD
Medical Director
Arshad received his medical degree from the University of Benin, Nigeria. His psychiatry residency was at Harlem Hospital, College of Physicians and Surgeons of Columbia University in New York, where he was also the Chief Resident in his final year of residency. Arshad is Board Certified by the American Board of Psychiatry and Neurology (ABPN) and by the American Board of Addiction Medicine (ABAM). He is also a fellow of the American Psychiatric Association and a Member of the Colorado Psychiatric Society.
Richard Wallis, PhD, PMHNP, APRN-BC
Psychiatric Nurse Practitioner
Richard is a psychiatric nurse practitioner with experience in several psychiatric settings. He completed his psychiatric training at the University of Kentucky and his Ph.D. at the University of Texas Medical Branch. He has advanced training in psychopharmacology, has attended more than 24 psychiatry conferences, and has presented several posters and spoken at several national psychiatry conferences.
Gary F. Gross
Operations Manager
Gary is a proud father to Boen (24) and Cody (22), and deeply values quality time with his family and friends. He’s an avid outdoorsman who enjoys golfing, hiking, camping, and the occasional ski trip. You’ll also find him riding his motorcycle or catching live music whenever he gets the chance. Beyond his personal passions, Gary is committed to supporting the recovery community—advocating fiercely with insurance providers to ensure individuals receive the resources they need for a healthy, fulfilling life.
Gary leads daily operations, ensuring seamless administrative processes and high-quality patient care. He oversees front-desk staff, coordinates team efforts, manages HR duties, and ensures regulatory compliance. He directs front desk operations, supervises workflows, and facilitates onboarding with complete HR documentation, coordinates patient scheduling and billing; manages co-pay collection and ensures timely therapist payments, conducts monthly site audits to meet all safety, cleanliness, and regulatory standards, oversees safety drills, inspections, and signage; maintains accurate records for Joint Commission and OBH certification as well as keeps all credentialing and compliance documents current on Microsoft Teams for JACHO and regulatory review.
Debra A. Ford
TMS Director
Debra channels her deep commitment to helping those facing depression into her role as TMS Director. A Denver resident for more than 50 years, she has found meaningful personal and professional purpose at Colorado TMS in Centennial. In her position, Debra provides knowledgeable guidance through each patient’s treatment plan and acts as a dedicated advocate throughout their healing journey. She is also a graduate of NeuroStar University in Charlotte, NC.
Sarah M. Zubrin, MA, LAC, LMFT-C
Clinical Director
Sarah is a Licensed Addictions Counselor with a master’s degree in Marriage and Family Therapy. She specializes in early recovery skills, is trained in dialectical behavioral therapy, and has extensive experience with family systems, co-occurring disorders, and healing from trauma. She brings a wealth of personal experience and professional training into the therapeutic environment and is well-versed in issues specific to substance use, gender identity, and sexuality. Her approach to therapy is like everything else in life: together we are better than alone.
As a Colorado native, you can find her, outside of work, rock climbing, hiking, skiing, camping, and spending time with her dogs and family. Sarah has been working in the mental health field for over a decade and has extensive experience in the co-occurring field.
Her passion for recovery is both a personal and professional journey that drives her work with newly recovering individuals.
She has IN-PERSON appointments available on Mondays, Thursdays, and Saturdays.
She is available for TELEHEALTH on Friday appointments at this time.
Jim Weiss, CAS
IOP/Clinical Therapist
I have been working with individuals and families impacted by the disease of addiction for over 13 years. As a Certified Addiction Specialist, I am keenly aware of and clearly understand the nature of addiction and the journey of recovery that one goes through. I carry a strong background and extensive training in Cognitive and Dialectical Behavioral Therapy, Inner Child work, as well as other best-suited therapeutic modalities. I have held various positions in therapeutic treatment, including Program Director of Intensive Residential Care with Intensive Outpatient and Sober Living components. My experience also includes work in Medication-Assisted Treatment as well as individual and family counseling. My knowledge base and experience have led me to practice a recovery process that embraces the good in each person.
Sara L. Gillett, MA, MFT-C, CAS
IOP/Clinical Therapist
I received my Master’s degree from CU Denver with a focus on Couples and Family Therapy, and hold a Marriage and Family Therapist Candidate license in the state of Colorado. I also received my Bachelor’s degree in Human Services and Counseling from MSU Denver, where I obtained my Certified Addiction Specialist license. For the past five years, I’ve worked with individuals navigating recovery, rebuilding their lives, and reclaiming their sense of purpose and resilience.
My approach to therapy is grounded in warmth, collaboration, and a deep respect for your unique experiences. I work from a person-centered foundation, which means I believe you are the expert on your own life—and my role is to support and guide you with empathy, curiosity, and non-judgment. I draw from evidence-based approaches that help people better understand their emotions, build healthier relationships, and take meaningful steps toward change. These include tools from Emotionally Focused Therapy (which helps strengthen emotional bonds), Acceptance and Commitment Therapy (which supports you in living more fully in line with your values), and elements of Narrative and Solution-Focused Therapy to help you explore your story and identify practical ways to move forward.
Whether you’re seeking individual therapy to work through personal struggles or couples therapy to address challenges in your relationship, I’m here to support you in making meaningful, lasting change.
Sabrina Herstedt, MA, LPC-C
IOP/Clinical Therapist
Sabrina is a Licenced Professional Counselor candidate who is seeking her Addiction Counselor licensure as well. She received her master’s degree from DU, from the International Disaster and Global Mental Health Program.
Sabrina has had the opportunity to work in Nepal as a counselor as part of her studies, and works on taking a “decolonized” approach towards mental health.
Although she is working towards full licensure, Sabrina has about 10 years of professional and academic experience. She is a trauma-informed mental health clinician, who primarily works with SUD, personality disorders, eating disorders, PTSD, LGBTQ+ issues, depression, and anxiety.
Outside of work, Sabrina is a body-builder seeking her personal training license. She spends time with her dog and wife in the outdoors, or exploring new coffee shops. Originally from Boston, Sabrina has learning the art of balancing compassion and challenging clients.
Melissa Fullam, MA, LPC-C
IOP/Clinical Therapist
My name is Melissa, and I am a Master’s-level clinician working toward my LPC, with a strong foundation in psychology and a passion for supporting individuals on their path to healing and growth. I earned my Bachelor of Arts in Psychology with an emphasis in Addictions Counseling from Southern New Hampshire University, and went on to complete my Master of Arts in Counselor Education at Adams State University, graduating with a 4.0 GPA from both institutions.
Over the past six years, I have worked in the healthcare field, gaining valuable experience in supporting individuals through a variety of challenges. My approach to therapy is client-centered and integrative, drawing from a range of evidence-based modalities to meet each person’s unique needs. I frequently incorporate Internal Family Systems (IFS), Dialectical Behavior Therapy (DBT), and Motivational Interviewing (MI), among others.
I believe in creating a safe, supportive space where clients feel heard, respected, and empowered to explore their experiences and work toward meaningful change. My goal is to help individuals build insight, develop effective coping strategies, and move forward with confidence in their lives.
Outside of my professional work, I enjoy spending time exploring the beauty of Colorado, especially in places like Buena Vista and Durango, with my four daughters. I also value time with friends, whether that’s attending concerts, watching movies, or taking the occasional girls’ trip.
My personal philosophy is simple: we can persist, grow, and rise above challenges to create a better world—starting with ourselves.
Jacob Heinrich, MA, LPC-C
IOP/Clinical Therapist
I came to counseling by way of an unlikely route. Before earning my Master’s in Clinical Mental Health Counseling, I spent nearly 12 years as a licensed civil engineer, designing complex infrastructure projects across the country.
That background shaped how I think: methodically, honestly, and with a strong preference for getting beneath the surface of a problem rather than patching over it.
My clinical training is grounded in CBT, DBT, and EMDR, with focused experience in addiction recovery and trauma. I draw from existential, humanistic, and depth psychology frameworks, and I work primarily with adults navigating life transitions, recovery, identity shifts, and questions of meaning and purpose.
I work with people from all walks of life and believe everyone deserves a space where they can speak plainly and be met without judgment.
Outside of the therapy room, I’m a new dad who spends my free time lifting weights, training Brazilian jiu-jitsu, and enjoying the outdoors—preferably while riding my bike.
I’m excited to bring my background and clinical training to the team, and I look forward to connecting with clients who are ready to do real work.
