Since 2010, A New Outlook Counseling Service has been proudly serving the greater Denver area. We’re now excited to expand our mission with the launch of A New Outlook Recovery Services. Our Colorado-based recovery programs include Intensive Outpatient Programs (IOP) for individuals dealing Substance Use Disorder and Mental Health Disorders, along with our comprehensive Partial Hospitalization Program (PHP)/Day Treatment.
A New Outlook is an accredited Better Business Bureau (BBB) member of the Denver/Boulder region, proudly holding an A+ rating, and is also JAHCO-accredited. Additionally, we are part of the BrainsWay network of providers, offering advanced therapy specifically designed for adults with major depressive disorder—especially for those who haven’t found relief through traditional antidepressant treatments and need more targeted, effective care.
Robert J. Johnson, SAP, MAC, LAC
Executive Director/Owner/Therapist
I have been dedicated to providing counseling services in Colorado through A New Outlook since 2010. I earned my Master’s Degree in Marriage, Family, and Child Therapy from the University of Phoenix, and hold several credentials, including Substance Abuse Professional, Master Addiction Counselor, and Licensed Addiction Counselor.
My extensive experience spans across private practice, residential inpatient care, intensive residential treatment, outpatient services, sober living environments, and therapeutic communities. With over 20 years of experience, my focus is on delivering exceptional therapy and counseling to those in need. Originally from Iowa, I have called Colorado home since 1976.
When I’m not working, I enjoy spending time with family and friends, often on the many beautiful golf courses in the area. I am a true sports enthusiast and an avid supporter of all local Colorado teams.
SCHEDULE AN APPOINTMENT
Arshad William, MD
Medical Director
Arshad received his medical degree from the University of Benin, Nigeria. His psychiatry residency was at Harlem Hospital, College of Physicians and Surgeons of Columbia University in New York, where he was also the Chief Resident in his final year of residency. Arshad is Board Certified by the American Board of Psychiatry and Neurology (ABPN) and by the American Board of Addiction Medicine (ABAM). He is also a fellow of the American Psychiatric Association and a Member of the Colorado Psychiatric Society.
Richard Wallis, PhD, PMHNP, APRN-BC
Psychiatric Nurse Practitioner
Richard is a psychiatric nurse practitioner with experience in several psychiatric settings. He completed his psychiatric training at the University of Kentucky and his Ph.D. at the University of Texas Medical Branch. He has advanced training in psychopharmacology, has attended more than 24 psychiatry conferences, and has presented several posters and spoken at several national psychiatry conferences.
Gary F. Gross
Operations Manager
Gary is a proud father to Boen (24) and Cody (22), and deeply values quality time with his family and friends. He’s an avid outdoorsman who enjoys golfing, hiking, camping, and the occasional ski trip. You’ll also find him riding his motorcycle or catching live music whenever he gets the chance. Beyond his personal passions, Gary is committed to supporting the recovery community—advocating fiercely with insurance providers to ensure individuals receive the resources they need for a healthy, fulfilling life.
Gary leads daily operations, ensuring seamless administrative processes and high-quality patient care. He oversees front-desk staff, coordinates team efforts, manages HR duties, and ensures regulatory compliance. He directs front desk operations, supervises workflows, and facilitates onboarding with complete HR documentation, coordinates patient scheduling and billing, manages co-pay collection and ensures timely therapist payments, conducts monthly site audits to meet all safety, cleanliness, and regulatory standards, oversees safety drills, inspections, and signage; and maintains accurate records for Joint Commission and OBH certification as well as keeps all credentialing and compliance documents current on Microsoft Teams for JACHO and regulatory review.
Debra A. Ford
TMS Director
Debra channels her deep commitment to helping those facing depression into her role as TMS Director. A Denver resident for more than 50 years, she has found meaningful personal and professional purpose at Colorado TMS in Centennial. In her position, Debra provides knowledgeable guidance through each patient’s treatment plan and acts as a dedicated advocate throughout their healing journey.
Sarah M. Zubrin, MA, LAC, LMFT-C
Clinical Therapist
Sarah is a Licensed Addictions Counselor with a master’s degree in Marriage and Family Therapy. She specializes in early recovery skills, is trained in dialectical behavioral therapy, and has extensive experience with family systems, co-occurring disorders, and healing from trauma. She brings a wealth of personal experience and professional training into the therapeutic environment and is well-versed in issues specific to substance use, gender identity, and sexuality. Her approach to therapy is like everything else in life: together we are better than alone.
As a Colorado native, you can find her, outside of work, rock climbing, hiking, skiing, camping, and spending time with her dogs and family. Sarah has been working in the mental health field for over a decade and has extensive experience in the co-occurring field.
Her passion for recovery is both a personal and professional journey that drives her work with newly recovering individuals.
She has IN-PERSON appointments available on Mondays, Thursdays, and Saturdays.
She is available for TELEHEALTH on Friday appointments at this time.
SCHEDULE AN APPOINTMENT
Jim Weiss, CAS
IOP/Clinical Therapist
I have been working with individuals and families impacted by the disease of addiction for over 13 years. As a Certified Addiction Specialist, I am keenly aware of and clearly understand the nature of addiction and the journey of recovery that one goes through. I carry a strong background and extensive training in Cognitive and Dialectical Behavioral Therapy, Inner Child work, as well as other best-suited therapeutic modalities. I have held various positions in therapeutic treatment, including Program Director of Intensive Residential Care with Intensive Outpatient and Sober Living components. My experience also includes work in Medication-Assisted Treatment as well as individual and family counseling. My knowledge base and experience have led me to practice a recovery process that embraces the good in each person.
SCHEDULE AN APPOINTMENT
Sabrina Herstedt, MA, LPC-C
IOP/Clinical Therapist
Sabrina is a Licensed Professional Counselor candidate who is seeking her Addiction Counselor licensure as well. She received her master’s degree from DU, from the International Disaster and Global Mental Health Program.
Sabrina has had the opportunity to work in Nepal as a counselor as part of her studies, and works on taking a “decolonized” approach towards mental health.
Although she is working towards full licensure, Sabrina has about 10 years of professional and academic experience. She is a trauma-informed mental health clinician, who primarily works with SUD, personality disorders, eating disorders, PTSD, LGBTQ+ issues, depression, and anxiety.
Outside of work, Sabrina is a body-builder seeking her personal training license. She spends time with her dog and wife in the outdoors, or exploring new coffee shops. Originally from Boston, Sabrina has learned the art of balancing compassion and challenging clients.
SCHEDULE AN APPOINTMENT
Melissa Fullam, MA, LPC-C
IOP/Clinical Therapist
“My name is Melissa, and I am a Master’s-level clinician working toward my LPC, with a strong foundation in psychology and a passion for supporting individuals on their path to healing and growth. I earned my Bachelor of Arts in Psychology with an emphasis in Addictions Counseling from Southern New Hampshire University, and went on to complete my Master of Arts in Counselor Education at Adams State University, graduating with a 4.0 GPA from both institutions.
Over the past six years, I have worked in the healthcare field, gaining valuable experience in supporting individuals through a variety of challenges. My approach to therapy is client-centered and integrative, drawing from a range of evidence-based modalities to meet each person’s unique needs. I frequently incorporate Internal Family Systems (IFS), Dialectical Behavior Therapy (DBT), and Motivational Interviewing (MI), among others.
I believe in creating a safe, supportive space where clients feel heard, respected, and empowered to explore their experiences and work toward meaningful change. My goal is to help individuals build insight, develop effective coping strategies, and move forward with confidence in their lives.
Outside of my professional work, I enjoy spending time exploring the beauty of Colorado, especially in places like Buena Vista and Durango, with my four daughters. I also value time with friends, whether that’s attending concerts, watching movies, or taking the occasional girls’ trip.
My personal philosophy is simple: we can persist, grow, and rise above challenges to create a better world—starting with ourselves.
SCHEDULE AN APPOINTMENT
Ron McNurlen, CAS
IOP/Clinical Therapist
Ron brings more than 18 years of experience in the behavioral health and addiction treatment field. His career includes 10 years working in residential treatment, followed by three years managing a detoxification program and overseeing Medication-Assisted Treatment (MAT) services, with a primary focus on methadone treatment.
For the past five years, Ron has served as part of a Mobile Medication Treatment and Mental Health Unit, delivering critical services to rural and underserved communities where treatment options are often limited or unavailable. Throughout his career, he has been driven by a passion for helping individuals and families overcome challenges and build healthier, more fulfilling lives.
Ron joins A New Outlook with a strong background in group facilitation and a commitment to supporting individuals who are seeking a higher quality of life through recovery and personal growth. His approach combines professional expertise with lived experience, allowing him to connect authentically with those he serves.
As a person in long-term recovery himself, Ron recently celebrated 27 years of sobriety. His personal journey stands as a testament that recovery is possible and inspires hope for those beginning their own path toward healing and lasting change.
SCHEDULE AN APPOINTMENT
Kaitlin M. Wickstrom, LPC
IOP/Clinical Therapist
I am a licensed professional counselor who works with teens, adults, families, and groups navigating a variety of challenges, including OCD, anxiety, eating disorders, trauma, addiction, and relationship concerns. I have experience working across various levels of care, including community-based services, Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), outpatient settings, and residential treatment.
I draw from evidence-based approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), and Exposure and Response Prevention (ERP), to tailor therapy to each client’s individual needs.
I believe therapy works best when it feels collaborative, authentic, and approachable. I bring warmth, humor, and compassion to sessions, creating a space where clients can feel comfortable being themselves. I aim to work with clients to identify their goals, explore challenges, and develop practical strategies that feel meaningful and fit their lives.
Outside of the therapy room, I am passionate about film, photography, cooking, and other creative pursuits. I spend my free time watching movies, reading, thrifting, and spending time with my family, including my dogs and cat. I believe that creativity, humor, and connection to the things we love play an important role in healing and living a fulfilling life.
SCHEDULE AN APPOINTMENT
Billie J. McIntire, MA, LPC, LAC
IOP/ Clinical Therapist
My ideal clients are individuals who are ready to pursue meaningful change, even when they may feel uncertain, overwhelmed, or afraid. They may be navigating the effects of trauma, dissociation, anxiety, depression, relationship challenges, or significant life transitions. They recognize that some of the ways they have learned to cope are no longer serving them and are ready to explore new possibilities. You do not need to have all the answers before beginning therapy. What matters is a willingness to explore your experiences with curiosity, honesty, and courage. Together, we can build a therapeutic relationship grounded in safety.
I am a licensed mental health professional specializing in the treatment of Dissociative Identity Disorder (DID), complex trauma, dissociative disorders, and post-traumatic stress. My practice is grounded in a trauma-informed, client-centered approach that prioritizes safety, collaboration, and respect for each person’s unique lived experience.
Together, we can create a nurturing environment in our work together. I will encourage you to explore your strengths while managing fears and anxiety. I will work to understand your perspective and ensure you are completely listened to and respected. You don’t have to go through this alone!
SCHEDULE AN APPOINTMENT
